The Top 10 Commandments of Legendary Customer Service

This video is best watched on mobile #Shorts:

Early in my career I was the Head Tennis Professional at a prestigious AAA Five Diamond resort in southern California. I worked for this tennis club and resort for 10 years.

As you can imagine, we regularly had insightful customer service training. That’s because our valued customers paid a healthy sum to visit the club, so our skills needed to be sharp with a customer-centric atmosphere at all times.

Here are the 10 Commandments of Legendary Customer Service, as taught by the best in the business of exceeding customers expectations:

The Top 10 Commandments of Legendary Customer Service

  1. Create customer service that’s not just the best, but Legendary. (Treat our customers better than they expect!)
  2. Our employee must be the customer. (If our customer is upset, our employee is upset. If our customer is satisfied, our employee is satisfied.)
  3. To achieve customer satisfaction, our employees have the authority to act as is they own the company.
  4. There’s no such thing as taking too much time with any customer.
  5. Talking face to face is mightier than the phone which is mightier than the pen which is mightier than email.
  6. If it doesn’t feel right, make it right.
  7. The job isn’t done until it’s done right.
  8. Do it once and do it yourself. (In other words, satisfying our customer is everyone’s job.)
  9. Our employees must know: “When in doubt, ask. When not in doubt, act.”
  10. A mistake is not just a mistake - it’s an opportunity to improve our business!

About Your Strategic Marketing Partner
Sam Hirschberg, MBA, is Your Strategic Marketing Partner. Always professional and a delight to work with, Sam is not a typical “marketing consultant”. Unlike most consultants, Sam doesn’t just tell you that you have a problem and say, “See you later and good luck!” He knows how to find solutions, execute programs, test and measure campaigns, and how-and-when it’s time to roll-out big! You are invited to call (602) 892-0777 to learn more about Sam’s background on his FREE 9-minute recorded message. For more information about Sam, please visit https://strategicmarketingpartner.com.

.
Categories:

READ THIS NEXT...

What does USMCA stand for, and what is its purpose? (NAFTA 2.0)

If you have ever wondered what the USMCA is, and why it exists, you have come to the right place. […]

Read More »

What is the best way to market a manufactured product? (+example)

If you have ever wondered what the best way to market a manufactured product is, you have come to the […]

Read More »

5 Most Innovative Food Companies Changing the US Market

If you have ever asked who the most innovative players are in the US market, this article is for you. […]

Read More »